Terms of Service
Last updated: May 26, 2026
1 Acceptance of Terms
By accessing and using TravelAgency ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2 Description of Services
TravelAgency is an online platform that connects tourists with local tour guides in Sri Lanka. We facilitate the booking process but are not responsible for the actual tour services provided by guides.
3 User Accounts
3.1 Registration
To use certain features of our Platform, you must register for an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Be responsible for all activities under your account
3.2 Account Types
Tourist Accounts
For travelers seeking tour services and local experiences.
Guide Accounts
For verified tour guides offering professional services.
4 Booking and Payments
4.1 Booking Process
When you book a tour through our Platform, you enter into a direct agreement with the guide. We act as an intermediary to facilitate the transaction.
4.2 Payments
All payments are processed securely through our platform. Prices are displayed in the currency specified. We may charge a service fee for using our platform.
4.3 Cancellations and Refunds
Cancellation policies vary by tour package. Please review the specific cancellation policy before booking.
5 User Conduct
You agree not to:
- Use the Platform for any illegal purposes
- Harass, abuse, or harm other users
- Provide false or misleading information
- Attempt to circumvent our payment system
- Interfere with the Platform's operation
6 Limitation of Liability
TravelAgency is not liable for any direct, indirect, incidental, or consequential damages arising from:
7 Governing Law
These Terms are governed by the laws of Sri Lanka. Any legal proceedings shall be conducted in the courts of Colombo, Sri Lanka.
8 Contact Information
For questions about these Terms, please contact us at: